Bengal Exim Scrips PRIVATE LIMITED operates the Bengal Loan-personal loan app, providing modern digital financial solutions designed to address users' immediate cash flow needs through technology-driven services.With a focus on accessibility and efficiency, Bengal Exim Scrips PRIVATE LIMITED leverages cutting-edge technology to create seamless financial experiences for a diverse range of customers.
This Privacy Policy reflects Bengal Loan's commitment to safeguarding the personal information of all Platform users, including potential lenders, borrowers, and visitors (collectively referred to as "Users"). Developed in compliance with Indian legal requirements, this document outlines the privacy practices of the Company and its affiliated entities regarding the management of personal data, including sensitive information. Personal Data, as defined herein, refers to any information capable of identifying an individual, either independently or in combination with other data. Users voluntarily provide their Personal Data to the Company, authorizing its collection, use, and sharing by the Company and its subsidiaries, successors, and related entities.
This Privacy Policy regulates the management of all personal data associated with users, including their names. We gather information only when it is essential and pertinent to our interactions with users. Users' personal data will be retained only for the duration mandated by legal requirements or as long as it serves the purposes for which it was initially collected.
This Privacy Policy applies exclusively to data collected through your use of our Platform. We are not responsible for the practices of third parties, the content of their services, their data handling procedures, or the products they offer. Any links to external sites do not imply our endorsement or association with these entities.
By using the services provided by the Platform, whether via website or application, you agree to this Privacy Policy and the processing of your Personal Data per this Privacy Policy. If you do not agree to these terms, please do not use the Platform.
We collect information to provide a better service to our users. We will not collect your personal data without your permission.
1.1. Information provided by users to fulfill our "Know Your Customer" procedure.
When joining as a member, we may collect the following information for the user's personal identification: (1) Full name, (2) Email address, (3) Residential address, (4) Telephone number, (5) Guarantors/Co-maker, (6) Employment information, (7) Monthly income, (8) Date of birth (9) Gender, (10) ID information, (11) Beneficiary's bank account information, (12) Biometric data consisting of facial recognition elements in order to corroborate your identity.
1.2. Information Collected During Use of Service
We collect information about the applications and devices you use to access the services of the Platform, which helps us to provide you with services. The information and permissions we collect include (1) GPS Location; (2) Address Book; (3) Calendar; (4) Device information;
1.3. The specific purposes for the automatic collection of the aforementioned personal data are as follows:
1.3.1. GPS LOCATION
To optimize our service experience and ensure account security, we may collect your GPS information primarily for the following purposes:
Authentication: To assist in verifying the authenticity of your identity through geolocation.
Risk Management: To detect abnormal login behavior and prevent fraudulent transactions.
Service Optimization: To provide personalized financial services based on regional characteristics.
We promise that location information will be securely stored using encryption technology and will not be used for any other purpose not stated in this policy without your express consent.
1.3.2. CONTACTS
To ensure the security and compliance of our financial services, we will collect contact information only after obtaining your explicit authorization. This information is primarily used for identity verification and risk control, leveraging our contact network to assist in credit assessment and identity verification; it also detects abnormal social networks to prevent organized fraud.
We are committed to strictly protecting the security of your contact information, using it only when necessary, and strictly complying with relevant laws and regulations.
1.3.3.CALENDAR
We will access your device's calendar information after you authorize it to improve the service experience and repayment reminder efficiency. Calendar access is primarily used to set up smart repayment reminders, helping you manage your repayment plan in a timely manner to avoid late payments. It also allows us to analyze your cash flow cycle to provide you with more suitable financial service solutions.
All calendar data will be anonymized. You can disable calendar access in system settings at any time, but this may affect the integrity of the smart reminder service.
1.3.4. DEVICE INFORMATION
To ensure service security and improve user experience, we will collect necessary device information (including device model, operating system version, unique device identifier, network status, etc.). This information is primarily used for device authentication, fraud detection, system compatibility optimization, and abnormal login monitoring.
We promise to encrypt and store this device information only for the security purposes explicitly stated in this policy and will not share it with any unrelated third parties.
2.1. Submission of True and Accurate Information
You are responsible for providing us with true, accurate, and non-misleading information, including personal data. It is important to keep this information up to date and to inform us of any changes as soon as possible. We reserve the right to request documentation to verify the information you provide.
2.2 Voluntary Submission of Personal Data: We can only collect your personal data if you choose to submit it to us voluntarily. Please note that if you decide not to provide your personal data or later withdraw your consent for us to use it, we may be unable to offer you some or all of the services available on the platform.
You have the right to control the disclosure of your personal data. In the event that our company discloses your personal data to third parties, it will only do so under the following circumstances: the relevant institutions will collect, use, and/or disclose your personal data within the scope of your authorization and consent.
• Disclosure to our employees, agents, holding companies, subsidiaries, and affiliates.
• Disclosure enables you to trade and/or use services that you desire with the user's specific written or recorded consent.
• Disclosure to the Credit Information Corporation (CIC), a type of credit reporting agency.
• Disclosure of information upon orders of a court of competent jurisdictions or any government office or agency authorized by law.
We may share your information with collection agencies, legal representatives, and authorized agents to enforce our contractual rights. Your data may also be disclosed to third-party service providers who assist in managing our lending operations. To mitigate risks such as defaults or fraud, we may share information with insurance providers and other relevant third parties. Additionally, for loan processing purposes, we will share necessary personal data with cooperative institutions including fund lenders, payment partners, verification service providers, and communication partners.
Personal data shall be processed, collected, used, disclosed, stored, and retained for the following purposes:
The following are the purposes for which personal data is processed:
a)To authenticate the identity of users.
b)Contact users about their registered account/s or requested information.
c)To process the registration of account/s and to determine or assist in the determination of decisions as part of the screening of investors, borrowers, registrations, or loan applications, and/or to deliver our products and/or services to the user and any directly related purposes.
d)To facilitate loan processing from the application, review, monitoring, payment, collection, and other remedial measures.
e)To maintain internal records.
f)The organization is committed to developing and introducing a range of new and complementary services for our users. As part of our comprehensive strategy, we conduct thorough background checks, identity verification, and maintain robust systems for fraud monitoring, detection, and prevention. We are dedicated to proactively identifying, investigating, and mitigating criminal activities and commercial risks.
Our company employs advanced data analytics and tracking methods alongside comprehensive market research to better understand our customers' geographic distribution, preferences, and demographic characteristics. These insights enable us to develop tailored offers, create targeted products, and design marketing strategies that align with our clients' needs. This approach allows us to continuously enhance and refine our products and services.
We also conduct research on data to investigate disputes, payment issues, suspected illegal activities, and fraud.
g)We will utilize multiple communication channels, including digital platforms, email, postal mail, telephone, text messages, and social media, to promote our organization, regional subsidiaries, partners, and services. Our outreach will include newsletters featuring product launches, updates, events, loyalty programs, and other financial service-related activities.
h)To develop, enhance, and maintain an offline and online risk assessment process and model.
i)To develop and generate a credit score, credit model, and user model.
j)To enroll/participate the user in group credit and/or life insurance, credit risk analysis, credit investigation, credit scoring, and credit collection on the user.
k)To perform user location search.
l)Execute, monitor, manage, and analyze the Platform. Develop, enhance, and upgrade the platform's features, functions, products, and services, including promotions, loyalty, and reward programs.
m)Respond to user queries and requests.
n)Facilitate business asset transactions (which may include mergers, acquisitions, or asset sales) for the company.
o)We facilitate and, when necessary, assist with financial and capital-raising processes, including securing loans, credit lines, mortgages, and various securities associated with loans.
We maintain and foster communication with clients through a variety of channels, including email, text messages, in-app notifications, official mail, phone calls, and in-person visits.
p)To provide information to external parties such as government agencies and other institutions as part of scientific research and/or study.
q)For any other legal and/or regulatory purposes (including, but not limited to, obtaining legal advice and dispute resolution) and legitimate business purposes.
To carry out all mandatory administrative, operational, and legal duties.
5.1. During the facial recognition process, we request that you take a live facial image. This data is collected for the following purposes:
We collect biometric information to verify your identity, prove that you applied for the loan, and prevent fraud.
5.2. We will upload this data to our server at https://api.mocamocatech.com. Your facial image will be stored until the loan and any associated payments are fully repaid, or for a longer period if required by applicable legal regulations, such as the statute of limitations.
5.3. We will not share your facial image with third parties except in the following circumstances:
a)To present evidence to a court or arbitral tribunal in the resolution of a loan-related dispute.
When ordered to do so by a court of competent jurisdictions or any government office or agency authorized by law. These courts, tribunals, and/or authorities will retain your data for the duration required by applicable law.
The Company prioritizes the protection of personal data collected through our Platform by implementing comprehensive technical, organizational, and physical security measures. We employ reasonable safeguards to prevent unauthorized access, loss, misuse, or alteration of your information by third parties.
While we maintain secure environments for data storage and transmission, we cannot guarantee absolute security against all potential threats. Despite our continuous efforts to preserve network integrity, risks of unauthorized access persist. We also cannot ensure that third parties will adequately protect your information from loss, misuse, or alteration.
You agree to inform us promptly, and in any event, within 14 calendar days, in writing if there are any changes to your information supplied to us from time to time. You also agree to respond promptly to any request from us.
7.1. When:
7.1.1. If you do not promptly provide the user information or personal data we reasonably request, or if you withdraw any necessary consent (excluding consent for marketing or promotional purposes) required for us to process, transfer, or disclose personal data under this Privacy Policy, or if there are concerns about financial impropriety or potential risks, we may take the following actions.
7.2. We reserve the right to:
7.2.1. We may be unable to provide new services or continue to provide all or part of the services to you. In such an event, we reserve the right to terminate our relationship with you.
7.2.2. We may take actions necessary for us or a member of the Company to meet compliance or regulatory obligations.
7.2.3. We may suspend, transfer, or close your account(s) where permitted under local laws.
As a valued customer, you have the right to:
a)You have the right to access your personal data in the possession of the Platform.
b)You have the right to withdraw consent for personal data processing and may request data updates or deletion, unless legal requirements mandate data retention. Where such legal obligations exist, the Platform shall not be liable for consequences resulting from retrospective consent withdrawal.
c)Additionally, you are entitled to withdraw, amend, or erase your personal data without causing any retroactive impact, provided that doing so does not hinder the fulfilment of any ongoing legal obligations between you and the Platform.
Please note that the aforementioned rights must be exercised in writing by email to the following email address: [email protected].Once the application has been submitted in the aforementioned terms, the Platform will issue the adopted determination.
We periodically update this Privacy Policy, which remains effective until revised. All changes will be posted on the Platform and take effect immediately upon publication. We encourage users to regularly review our policies to stay informed about information collection and usage practices.
For significant changes affecting Personal Data, the Company will notify Users via their registered email or through a public notice on the Platform.
The consents and authorizations provided shall remain valid throughout the duration of any loan agreements and all other transactions, arrangements, and accounts maintained by the borrower with the Company and lender through the Platform services.
Should you require assistance with any queries, errors, or doubts regarding changes to your account without your permission or any of your transactions, please contact our customer service center via email at [email protected] or mail to the relevant department with the following information to assist us better to investigate any errors or unusual activities on your account:
• Your registered name and phone number;
• The time and date of such transactions or changes;
• Error description and reference code (if applicable);
• Contact name and address, including email address (if any).